Guide Overview

    The AIE guide is your central hub for managing chatbots, monitoring conversations, and analyzing performance. This guide will help you navigate and make the most of your platform.

    Navigation

    The guide is organized into several main sections:

    Sidebar Navigation
    • Guide: Overview and key metrics
    • Chatbots: Manage your AI assistants
    • Conversations: View and analyze chats
    • Analytics: Detailed performance reports
    • Settings: Account and configuration
    Top Navigation
    • Search: Find conversations or settings
    • Notifications: Important updates
    • Account Menu: Profile and preferences
    • Help: Documentation and support

    Key Metrics

    Monitor your chatbot performance with these essential metrics:

    +12%
    2,845
    Total Conversations
    +8%
    1,234
    Active Users
    +3%
    87%
    Resolution Rate
    -0.5s
    2.3s
    Avg Response Time

    Understanding Your Metrics:

    Total Conversations: All chat sessions initiated with your chatbots
    Active Users: Unique visitors who interacted with your chatbot
    Resolution Rate: Percentage of conversations resolved without human intervention
    Avg Response Time: Average time for your chatbot to respond to messages

    Recent Activity

    Stay updated with the latest activity across your chatbots:

    Activity Feed
    Recent conversations, chatbot updates, and system notifications

    New conversation started

    Customer Support Bot • 2 minutes ago

    Chatbot settings updated

    Sales Assistant • 15 minutes ago

    Weekly report generated

    Analytics • 1 hour ago

    Quick Actions

    Common tasks you can perform directly from the guide:

    Create New Chatbot
    Set up a new AI assistant for your website or application
    View Analytics
    Analyze performance and conversation patterns
    Manage Settings
    Configure account preferences and chatbot settings

    Guide Customization

    Personalize your guide experience:

    Widget Arrangement

    Drag and drop widgets to arrange them according to your workflow preferences.

    • • Reorder metric cards
    • • Resize chart widgets
    • • Hide/show sections
    • • Create custom views
    Filters and Time Ranges

    Customize the data you see by applying filters and selecting time ranges.

    Last 7 days
    Last 30 days
    This month
    Custom range